Terms of service
📄 Terms and Conditions of the PocketArtWonders Online Store
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General information
The PocketArtWonders online store, available through the store’s website, is operated by the Seller.
The Seller can be contacted by email at:
These Terms and Conditions govern use of the online store, placing orders, and the rights and obligations of the Customer and Seller.
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Definitions
The following definitions apply to these Terms and Conditions:
→ Customer – a natural person, legal entity, or organizational unit purchasing from the store
→ Consumer – a natural person making a purchase not directly related to their business or professional activity
→ Seller – the owner of the PocketArtWonders store
→ Product – movable goods offered in the store, individually made to order
→ Sales contract – a distance contract between the Customer and Seller
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Scope of the store’s activities
→ The store offers made-to-order / handmade / print-on-demand products
→ All products are individually created after the order is placed and paid for
→ Products offered in the store are not mass-produced
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Placing orders
→ Orders can be placed through the online store at any time
→ The order form must be correctly completed for the order to be fulfilled
→ The Customer must provide current and accurate information
→ Payment is required for the order to be fulfilled
→ Placing an order constitutes acceptance of these Terms and Conditions
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Prices and payments
→ All prices in the store are gross prices and include applicable taxes
→ The Seller reserves the right to change product prices, but changes do not affect orders already placed
→ Available payment methods are shown when placing an order
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Order fulfillment and shipping
→ Estimated fulfillment time is stated in the product description
→ Fulfillment time includes production and delivery time
→ The Seller is not responsible for delays caused by carriers
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Right of withdrawal
Under applicable rules for individually made-to-order products, the right of withdrawal does not apply to products:
→ made to the Customer’s specifications
→ personalized or tailored to the Customer’s individual needs
→ The store does not accept returns or exchanges of these products, except for justified complaints
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Complaints
The Customer may file a complaint if the product:
→ arrived damaged
→ has a manufacturing defect
→ does not match the order
Complaints must be submitted within 7 days of receiving the parcel to:
The complaint submission should include:
→ order number
→ description of the issue
→ photographic evidence
If a complaint is accepted, the Seller will offer:
→ a replacement or
→ a refund
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Liability
The Seller is not responsible for:
→ incorrect information provided by the Customer
→ color differences caused by monitor or screen settings
→ minor differences arising from handmade or individual production