Shipping policy
General information
PocketArtWonders offers products individually made to order.
Production begins once payment has been successfully received.
For questions about shipping, please contact:
Made-to-order products
→ All products in the store are individually made after an order is placed.
→ Products are not held in stock or mass-produced.
→ Due to the handmade and made-to-order production process, fulfillment times may vary depending on the current number of orders.
Fulfillment time
→ Standard fulfillment time is 1 to 6 business days.
→ Fulfillment may take longer during busy periods, such as holidays, promotions, or seasonal peaks.
→ Fulfillment time does not include delivery time.
Customer responsibilities
→ The Customer is responsible for providing a complete and correct delivery address.
→ After dispatch, the Customer is responsible for monitoring the tracking number and parcel status.
→ The Customer should regularly check information provided by the local postal operator or courier.
→ If the parcel status requires action by the recipient, such as collection from a branch, arranging redelivery, or contacting the carrier, the Customer should act within the deadline set by the local carrier.
→ Failure to collect the parcel, monitor its status, or take required action may result in its return to the sender.
Parcel delivery
→ Once dispatched, parcels are delivered by independent postal operators or courier companies.
→ PocketArtWonders has no control over the number of delivery attempts, delivery times, holding periods, or how recipients are notified, such as delivery notices, SMS, email, or app notifications, because these depend on the local carrier’s rules.
→ Delivery procedures may vary by country and carrier.
→ All parcels are sent with a tracking number.
Estimated delivery time
Poland
→ usually 1–5 business days after dispatch.
Europe
→ usually 3–14 business days after dispatch.
Other countries
→ Delivery time depends on the destination country and local carrier and may range from a few days to several weeks.
→ All timeframes are estimates and do not guarantee a delivery date.
Returned parcels
→ If a parcel is returned because of an incorrect address, failure to collect it, or failure to take action required by the carrier, the Customer pays the reshipping cost.
→ After receiving the returned parcel, PocketArtWonders will contact the Customer to agree on the next steps.
→ If there is reason to believe the return was the carrier’s fault, a complaint will be filed with the postal operator before deciding how to resolve the matter.
Shipping complaints
→ If there are delivery problems, PocketArtWonders may file a complaint with the carrier.
→ The Customer may be asked for additional information or documents needed for the complaint process.
→ The complaint handling time depends on the carrier and is outside PocketArtWonders’ control.
→ The final resolution will be determined once the carrier’s complaint process is complete.
Damaged parcels
→ If your parcel arrives damaged, please contact us within 7 days of receiving it.
→ Include photos of the product and packaging with your report.
Lost parcels
→ When a parcel is considered lost depends on the destination country, carrier, and tracking status.
→ Each case is assessed individually.
→ If the carrier officially confirms that the parcel is lost, PocketArtWonders will offer an appropriate solution in accordance with applicable consumer law.