Refund policy
↩️ Returns and Complaints Policy – PocketArtWonders
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General information
PocketArtWonders offers products individually made to order.
Most products in the store are made after an order is placed, according to the configuration or design chosen by the Customer.
For questions about returns or complaints, please contact:
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Right of withdrawal
→ Under Article 38 of the Polish Consumer Rights Act, the right to withdraw from a distance contract does not apply to products made to the Consumer’s specifications or intended to meet their individual needs
→ This applies in particular to made-to-order, personalized, print-on-demand products and items individually prepared after purchase
→ Therefore, made-to-order products cannot be returned due to a change of mind, an accidental purchase, or cancellation after fulfillment has begun
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Order cancellation
→ An order may be canceled only before production begins
→ Once fulfillment has begun, cancellation may not be possible because of the product’s individual nature
→ To cancel an order, contact the Seller as soon as possible
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Complaints
The Customer may file a complaint if the product:
→ was damaged during shipping
→ has a manufacturing defect
→ differs significantly from the product ordered
Complaints must be submitted within 7 days of receiving the parcel.
Your submission should include:
→ order number
→ description of the issue
→ product photos
→ photos of the packaging if damaged during shipping
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Handling complaints
→ Each complaint is assessed individually
→ We will respond as soon as possible, no later than the deadline required by applicable law
→ If a complaint is accepted, the Seller may offer a replacement, remake the order, or issue a refund
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Products damaged during shipping
→ If you receive a damaged parcel, keep the packaging until the complaint process is complete
→ The Customer should photograph the product and packaging immediately after receiving the parcel
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Color differences
→ Product colors may differ slightly from those shown on a computer, phone, or tablet screen
→ Differences caused by individual monitor, screen, or device settings do not constitute grounds for a complaint
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Uncollected parcels
→ Products are individually made to order
→ Failure to collect the parcel does not entitle the Customer to a refund
→ If a parcel is returned to the Seller because it was not collected or the address was incorrect, the Customer must pay a new delivery charge for reshipping
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Contact
Send any questions about returns or complaints to: